We handle each return case-by-case with the goal of making our customers happy. We stand behind our coffee and we want every customer to be satisfied with their purchase.
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 30 days of your order date.
EQUIPMENT AND BREW GEAR
We want your equipment and your brew gear to function optimally. For all returns and exchanges, please reach out to us within 7 days. All returned equipment must be unopened and unused with all packaging contents. For issues with brew gear occurring after 30 days, please reach out to us.
Contact us as soon as you notice your shipment is damaged.
For damaged shipments, let us know within 7 days.
If possible, please share a photo of the damaged item & box.
All requests for cancellations, change of address, or any deviation from a regular order must be made within 24 hours of the subscription order(s) going through.