Privacy Policy

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. This does not include anonymised or de-identified information. Depending on how you interact with our Services, we may collect the following:

• Contact details including your name, address, billing and shipping address, phone number, and email address.
• Financial information including payment card details, transaction information, and payment confirmation.
• Account information including your username, password, security questions, and preferences.
• Transaction information including items you view, add to your cart, purchase, return, or cancel, and your past orders.
• Communications with us including information you include when contacting our support team.
• Device information including your IP address, browser type, and unique device identifiers.
• Usage information including how and when you navigate and interact with our Services.

We may collect personal information from the following sources:

• Directly from you, when you create an account, use the Services, communicate with us, or otherwise provide your information.
• Automatically through the Services, including from your device via cookies and similar technologies.
• From our service providers, when they collect or process your information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us, we may use your personal information for the following purposes:

• Providing and improving the Services including processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns, and tailoring your shopping experience.
• Marketing and advertising including sending promotional communications by email, text, or post, and showing you relevant advertisements based on your activity.
• Security and fraud prevention including authenticating your account, detecting fraudulent or malicious activity, and securing our Services.
• Communicating with you including providing customer support and maintaining our business relationship.
• Legal compliance including responding to legal process, enforcing our terms, and investigating potential violations.

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and fulfilment.
• With business and marketing partners to provide advertising services based on your online activity. Our partners will use your information in accordance with their own privacy notices.
• When you direct us or otherwise consent to disclosure, such as to ship products or through social media integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, or to protect our rights and the rights of our users.

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Our Services may include links to third-party websites or platforms. We do not control these sites and are not responsible for their privacy or security practices. You should review their policies independently before providing any information.

Our inclusion of any third-party link does not imply endorsement of that site or its operators.

Our Services are not intended for use by children. We do not knowingly collect personal information about anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with their information, please contact us and we will delete it.

We do not knowingly sell or share personal information of individuals under 16 years of age.

We take reasonable precautions to protect your information, but no security measures are perfect or impenetrable. We recommend you do not use unsecure channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know. You may request access to the personal information we hold about you.
• Right to Delete. You may request that we delete personal information we hold about you.
• Right to Correct. You may request that we correct inaccurate information we hold about you.
• Right of Portability. You may request a copy of your personal information and ask us to transfer it to a third party, subject to certain conditions.
• Managing Communications. You may opt out of promotional emails at any time using the unsubscribe option. We may still send non-promotional communications such as order confirmations.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing your request.

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. All updates will be posted on this page with a revised date.

For questions about our privacy practices or to exercise any of your rights, reach us through any of the following: